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Troubleshooting

Please Let Us Know You Are Watching

My Android phone or tablet isn’t able to see the live stream, can you help?

Mobile phones and tablets often use different operating systems and versions depending on their manufacturer and age. If the live page is not loading on your non-Apple based device, try this direct link to the mobile stream.

 

Why am I only seeing black video?

The problem is likely with hardware acceleration in your flash video player. There is a bug that causes this problem on some systems. To disable flash video hardware acceleration please follow these steps.

 

Right-click in the middle of the video above (or on the on the video you’re having issues with)

 

Click Settings

 

Click the left-most tab

 

Uncheck the ‘Enable hardware acceleration’ checkbox to disable hardware acceleration.

 

Press the close button

 

Refresh the page

 

What version of Adobe Flash should I be using?

We recommend that you always use the latest version of the flash player. To get the latest version from Adobe please visit this site.

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